Terms and Conditions
Returns and Exchanges
The Marijuana Group does not accept returns for any products or boxes sold. We will accept exchanges, free of charge in select circumstances with all costs covered from our end. We ask that if you have any issues with the product received, you reach out to The Marijuana Group within 5 days of receiving your order or an exchange will not be applicable. If you have an issue with the product, we ask that you document the experience or issue to the best of your ability. If proper documentation of the issue at hand is not present, The Marijuana Group will be unable to provide you with any exchange.
Refunding of Reoccurring Subscription
The Marijuana Group can not provide refunds or the cancellation of a Do It Yourself Edible Kit. These kits contain perishable food items and are made to order. For this reason we are not able If you do not wish to continue your subscription upon the end of your selected plan, it is the responsibility of the subscription holder to cancel their order prior to the reoccurring payment date. If you wish you suspend or cancel your subscription, it must be done through the ” My Account ” page. If you fail to suspend your reoccurring payment prior to the renewal date, The Marijuana Group will not provide a refund for the new subscription period. The Marijuana Group will not refund an ongoing subscription, if you wish to suspend your subscription prior to all of your monthly boxes being shipping you must do so through the “My Account” page. A refund is not applicable for the remaining months of your subscription if you wish to cancel or suspend your account.
All monthly subscription boxes ship out on the 4th of the month. You must be a member of The Marijuana Group by the 1st of the month in order to be included in the shipment on the 4th. All packages are sent out during the Monday to Friday business week. If the 4th of the month lies on a non-business day, your package will be dispatched on the next following business day. If you become a member on the 2nd of the month, your first subscription box will not ship until the 4th of the following month. All orders are shipped with Canada Post and delivery time estimates vary. Generally you can expect to have your package arrive within 5-12 business days of dispatch. The Marijuana Group is unable to guarantee an arrival date for your package. If you would like to track your package during delivery we recommend you select the applicable shipping option during the checkout process. The Marijuana Group is not responsible for packages arriving on time or within the provided estimated time. Shipping times can vary for a variety of logistical reasons out of our control. The Marijuana Group will not provide you with a refund for shipment times longer than the provided estimation.
Your personal data will be used to support your experience throughout this website and to manage access to your account. Your email address and other information will not be given to any third parties.